Shipping policy

Order Confirmation

After you place an order, you will receive an order confirmation email. This means we have received your order, and your payment has been pre-authorized. We then verify product availability and prepare your order for dispatch.

Shipping & Delivery

We ship orders worldwide using trusted international courier partners.
The shipping method is automatically selected based on your destination to ensure the fastest and safest delivery.

Estimated Delivery Time

  • Average delivery time for all countries: 5–10 working days

We aim to deliver your orders as quickly as possible. Please note that delivery times are estimated and start from the time your order is fulfilled, not from the time it is placed.

Estimated Delivery Times by Region:

  • United Arab Emirates: 1–3 working days

  • Saudi Arabia: 5–8 working days

  • Bahrain: 6–10 working days

  • Kuwait: 6–10 working days

  • Oman: 5–8 working days

  • Qatar: 5–8 working days

  • Europe & United Kingdom: 5–7 working days

  • Iraq: 5–7 working days

  • Jordan: 5–7 working days

  • Japan: 5–7 working days

  • North America (United States): 5–7 working days

Please note: Delivery times may vary due to customs clearance, local postal services, or unforeseen circumstances.

Handling Time

  • Orders require 1–3 business days for processing (Sunday–Thursday).

  • Orders placed on Friday or Saturday are processed on Sunday.

Shipping Fees

Shipping charges are calculated automatically at checkout based on:

  • Destination country

  • Weight & size of the package

  • Courier availability

All shipping costs will be clearly displayed before you complete your payment.

Customs, Duties & Taxes

International shipments may be subject to customs duties, VAT, or import taxes depending on your country’s regulations.

  • These charges are not included in our shipping fee.

  • The customer is responsible for paying any applicable customs or import charges when the shipment arrives in their country.

Address & Contact Accuracy

Customers are responsible for providing a complete and accurate delivery address and mobile number at the time of order. Dnaperfumo is not liable for any order that is delayed, misdelivered, or delivered to an incorrect recipient as a result of wrong or incomplete address/contact information submitted by the customer. If an order is delivered to the wrong location due to an incorrect address or phone number provided at checkout, no refund, replacement, or compensation will be issued. We recommend double-checking your details before confirming your order.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can track the shipment through our website or the courier’s tracking page.

If you do not receive tracking details within 5 business days, please contact us at support@dnaperfumo.com

Order Verification & Security

To ensure safe and secure transactions, we may request additional verification such as a valid phone number, address confirmation, or ID.
We reserve the right to cancel any order suspected of fraudulent activity.

Contact Us

For any inquiries related to your order:

Phone: +971 56 292 8199
Email: support@dnaperfumo.com